Customer Acquisition

We assist clients in the processes associated with acquiring new customers. This includes outbound telesales, inbound telesales and direct marketing.


Customer Care
We help clients in contact / call center management by providing services that span voice-enabled customer care, online transaction support, help desk services...
Travel

Inbound Voice
  • Bookings
  • Amendments & Cancellations
  • Customer Service
  • Up-selling
  • Advisory Services on flight schedule
  • Revenue Management
Outbound Voice
  • Interline sales & ancillary services
  • Pre & Post flight analysis
  • Tele check in
  • Frequent flyer member services
Back Office Support
  • Quote fares
  • Update on ticket availability
  • General information on delays
Retail

Inbound Voice
  • Sales
  • Order Processing
  • Customer Service
  • Queries Resolution
  • Dealer support
Outbound Voice
  • Order Tracking
  • Order Verification
  • Rebates & Refunds
Back Office Support
  • Coordination with stores
  • Email Management
Media

  • Customer Service
  • Queries Resolution

  • Inbound contests and Promotions
  • Contest Management
Government

  • Tax Payer Information
  • Grievance Handling

  • Resource Mobilisation
  • Customer Service
Consumer Durables

  • Inbound customer service
  • Complaint handling
  • Inbound enquiry-to-sales conversion
  • Outbound forward of leads / queries to concerned dealers
  • Inbound Order taking
  • Inbound new account support
  • Inbound Customer Service
Banking & Financial Services

Inbound Voice
  • Account Maintenance Services
  • Customer Service
  • Account Origination Support
  • Complaint Resolution
  • Credit cards management
  • Queries Management

Outbound Voice

  • Lead Generation
  • Account Acquisition
  • Reference Request
  • Survey Calls

Back Office Support

  • Data Mining
  • Request processing
  • CDR Reconciliation
  • Loan Processing
Insurance

Inbound Voice
  • Customer Service
  • Claims Processing
  • Queries Management
Outbound Voice
  • Lead Generation
  • Sales
  • Reference Request
  • Survey Calls
Back Office Support
  • Policy creation
  • Policy Administration
  • Field Executive Support
  • Database Management
Telecom

Inbound Voice
  • Customer Service
  • Inbound Sales
  • New Account Set Up
  • Account Maintenance Services
  • Queries Management
  • Inbound Order Taking
  • Technical Support
Outbound Voice
  • Lead Generation
  • Sales
  • Reference Request
Back Office Support
  • Database Mining
  • E-mail Management
  • Queries Management- Web

Industries

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Services

Inbound Call center offers dynamic support for all your Inbound communications. Maximum phone productivity, better market coverage, skilled & professional talent pool, faster ramp-up of new campaigns, higher lead generation...

Contact Info


Address:
8/A , Ground Floor ,
Capital Commercial Centre ,
L.I.C. Building , Ashram Road ,
Ahmedabad - 380009

Phone:
E-mail: info@dhyeybposervices.com